Frequently Asked Questions
Everything you need to know about your equestrian shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to follow your package's journey.
What is your return policy for riding gear?
We offer a 30-day return policy for most items. Products must be in their original condition, unused, and with all tags attached. Please note that customized items are non-returnable.
Do you offer international shipping?
Yes, we ship our high-quality equestrian products to many countries worldwide. Shipping costs and delivery times vary depending on your location.
How do I choose the correct size for horse rugs or apparel?
We provide detailed size charts on every product page. We recommend measuring your horse or yourself carefully and comparing the measurements to our guide for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment options depending on your shipping country.
Are your products covered by a warranty?
Yes, all Horze products are covered against manufacturing defects. If you believe your item is faulty, please contact our customer service team with photos and your order number.